FIND ACCOMODATION
HOW TO BOOK
OPTION 1 - You can organise your holiday yourself if there is a telephone number and/or e-mail available at the accommodation chosen. There is nobody between you and the accommodation in such case and the General Travel Conditions published below are NOT APPLICABLE. Please agree the final price and all details with the accommodation owner.
OPTION 2 - You can use the CENTRAL BOOKING SERVICE provided by the Organic Farm Holidays - ECEAT travel commercial partner. This service is mentioned at every accommodation if available. In such case the General Travel Conditions published below are APPLICABLE.
- GENERAL TRAVEL CONDITIONS SIMPLE VERSION
- GENERAL TRAVEL CONDITIONS FULL TEXT
GENERAL TRAVEL CONDITIONS - SIMPLE VERSION
HOW TO BOOK
Simply click on the "BOOKING" button on the accommodation and/or on the tour you require.
A PRELIMINARY RESERVATION FORM will appear. Write down your requirements and send them to us. Within two working days, we will provide you with information about whether the requested accommodation or tour is available. If not, we'll offer you alternatives. We will also state the final price based on your requirements and dates of payment. If you don't confirm the PRELIMINARY RESERVATION with the payment, it is automatically cancelled.
PAYMENT AND PRICE FOR USAGE OF THE CENTRAL BOOKING SYSTEM
Usage of the CENTRAL BOOKING SYSTEM costs EUR 20 for every accommodation (=one place) and 6 persons required. By paying on time you BOOK your order and accept the GENERAL TRAVEL CONDITIONS. A TRAVEL CONTRACT is concluded between you and our company that way. You can pay by bank transfer or VISA or Eurocard/Mastercard. No electronic cards (VISA Electron, Maestro) or travellers cheques are accepted.
CANCELLATIONS
You may cancel at any time and our company will return the money to the bank account stated by you according to the following cancellation fees:
- up to 31 days prior to arrival - 5% of the total price
- from 21 to 30 days prior to arrival - 55% of the total price
- from 6 to 20 days prior to arrival - 85% of the total price
- 5 or fewer days prior to arrival - 100% of the total price
TRAVEL DOCUMENTATION
Immediately after having received the complete sum, we will provide you (preferably by e-mail) with appropriate travel documentation (esp. voucher). If you book at the "last minute" (fewer than 20 days prior to arrival), we reserve the right to provide you with the vouchers and all travel documentation at your first accommodation.
RESPONSIBILITY AND COMPLAINTS
We take constant and utmost care of maintaining the accuracy and quality of services presented at this website. However, not everything may always be perfect. If you find something that differs from the services ordered and confirmed, please CONTACT OUR CUSTOMER SERVICE LINE IMMEDIATELY when the problem appears (any day during your stay). We'll try to immediately find a satisfying solution together. If this effort is not successful, your complaint will have to be made in written form and will have to be sent to us within 5 days of the end of your tour/stay. We are not responsible for complaints that were not made through the CUSTOMER SERVICE LINE.
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GENERAL TRAVEL CONDITIONS - FULL TEXT
These General Travel Conditions are valid from 15 March 2007 and are pertinent to travel packages organized by COUNTRYSIDE & HERITAGE, CK Ing. Michal Burian, Ph.D.
- ORDERING SERVICES, FINALIZATION OF TRAVEL CONTRACT
- RIGHTS AND RESPONSIBILITIES OF BOTH PARTIES AGREEING TO THE CONTRACT
- PAYMENT CONDITIONS
- CHANGES AND CANCELLATIONS
- REFUNDS, LIABILITY AND DAMAGE
- INSURANCE
1 - ORDERING SERVICES (TRAVEL PACKAGES) AND FINALIZATION OF TRAVEL CONTRACT
a) The customer placing the order (client) enters the request in the reservation form, sends it by travel agency (CK) email or fax or confirms by telephone.
b) CK verifies the order, confirms it or offers an alternative, and sends the information that is needed to make the payment.
c) On the day of sending the first payment, the client expresses complete agreement regarding the content of the confirmed order, that is whether the client agrees with the order, thereby accepting the travel conditions. At this point there is a finalized and valid travel contract between the client and the travel agency (CK) to which the following statements apply.
d) The preliminary order is automatically cancelled, as long as the payment is not sent to the CK account within the given time period (see 1. 3).
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2 - RIGHTS AND RESPONSIBILITIES OF BOTH PARTIES AGREEING TO THE CONTRACT
Rights and responsibilities of the client
The client has the right to :
a) appropriate provision of services stated in the confirmed binding order;
b) further information, if they were not stated in the promotional materials of CK;
c) be familiarized with possible tour package changes, the scope of services and prices;
d) withdraw from the contract or change a confirmed order under the conditions stated in l. 4
e) alternative provisions under the conditions stated in l. 4
f) a refund for services under the conditions stated in l. 5.
Basic client responsibilities include:
g) the acceptance of these responsibilities for the clients themselves as well as for those registered as co-travelers to accept these responsibilities for themselves;
h) providing CK with the co-operation necessary for the appropriate provision of services, that is the complete and correct completion of the required forms and the submission of needed documents (e.g. the agreement of a legal guardian in the event of the participation of a person under 18);
i) ensuring that persons younger than 15 are accompanied and supervised by an adult participant during the trip; ensuring appropriate accompaniment and supervision of persons with special needs for health reasons;
j) paying the fees for the trip in accordance with the conditions stated in l. 3;
k) announcing to CK, without needless delay, the position of the client in the event of possible changes in the conditions or content of the arranged services;
l) taking over from CK the documents necessary for obtaining services;
m) arriving at the arranged meeting point on time with all the documentation necessary according to the travel instructions;
n) having all the documentation needed to enter the country (e.g. travel documents, visa, health insurance, inoculation certificate, if needed);
o) conducting oneself according to the instructions of the tour guide or other individual entrusted by the travel agency to keep to the program;
p) accepting possible alternative plans under conditions stated in l. 4;
q) abiding by the laws and regulations of the country, city or building;
r) preventing oneself from behaviour that could threaten, injure or limit fellow travelers; if such behaviour does occur, one loses the right to further services as well as the right to compensation for unused services;
s) compensating others for damage that the client caused during travel, accommodation, or the use of other possible facilities where the client was provided with services arranged through the travel contract or by fellow travelers.
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Rights and responsibilities of CK
The basic responsibilities of CK include:
a) providing the client with services in such scope and quality that were stated in the confirmed order;
b) giving the order to the client at least 7 days before the start, including all the travel documentation (in printed or electronic form; both are considered equal and valid), except in the case where an alternative was agreed upon (for example, the provision of maps and itineraries at the first accommodation of the ordered program); this responsibility is void if the services ordered are not covered by the ordering party according to the conditions stated in l. 3;
c) under the conditions stated in l. 4, providing the client with appropriate alternatives in the case that the obligations cannot be fulfilled;
d) under the conditions stated in 1. 4 and 5, providing the client compensation in the event that the appropriate alternatives were not fulfilled.
The basic rights of CK include:
e) requesting the client for compensation of ordered services (tours) stated in the confirmed binding order under the conditions stated in l. 3;
f) cancelling a confirmed binding order in the event that the client does not pay the stated payment in time;
g) changing a binding order under the conditions stated in l. 4;
h) expelling a client who is infringing on laws or regulations during a tour program;
i) being informed by the client in a timely manner about all factors that could affect the quality, scheduling, and completeness of provided services and their smooth provision during the tour under the conditions stated in l. 4 and 5.
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3 - PAYMENT CONDITIONS
a) CK has the right to request a deposit of up to 50% of the total price if the time between the order and the start is longer than 31 days, unless otherwise agreed upon.
b) CK has the right to state the terms of the payment of the balance (up to 50%) 31 days before the start.
c) In the case of "last minute" travel orders (i.e. fewer than 31 days before the start), CK has the right to request 100% of the price.
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4 - CHANGES AND CANCELLATIONS (OF TOURS)
Changes from the side of the client
a) The client has the right to changing or cancelling a binding contract in writing, even on behalf of fellow travelers. CK will not get in contact with the co-travelers. Cancellation of the entire binding order results in the termination of the travel contract.
b) Cancellation of the binding order can be done 1 day before the start, at the very latest.
c) If the object of the order change is a change of date and CK can arrange it, then in addition to possible penalties, it is entitled to charge a handling fee of 500 CZK. If the object is an order change that involves a change in program or accommodation and CK can arrange it, then in addition to the possible penalties or payments, it is entitled to charge a handling fee of 500 CZK.
d) If the object of the order change is a change of the client, CK has the right to charge a handling fee in the amount of 500 CZK. The new client takes over all the rights and responsibilities to the extent that were agreed upon with the original client. The original and new client share equally in the payment of the ordered services and expenses related to the change.
e) If the object of the order change is a change of co-traveler, CK has the right to charge a handling fee in the amount of 500 CZK.
f) If there is a partial cancellation or a change or order in the sense of a decrease in the number of people occupying rooms, or the order of a means of transport and so on, the client is obliged to pay the difference in price (for example, 1 person reserved in a double room, or a higher price for a program in the event that there are fewer people).
g) In the case of a cancellation of a binding order, a part of the payment will be refunded within 14 days of the arrival of the cancellation in written form (by email or fax) to the bank account provided by the client after subtracting the following penalties:
- 31 days before the start - 5 % of the price of the order
- 21 - 30 days before the start - 55% of the price of the order
- 6 - 20 days before the start - 85% of the price of the order
- up to 5 days before the start - 100% of the price of the order
h) The price of the order is understood as the full selling price of all the ordered services.
i) Time limits for giving notice of cancellation are counted from the day of providing written notice of the cancellation of the order by the client to CK, not including the starting day.
j) If during the tour the client or co-traveler cancel a part of the tour of their own accord or do not make full use of the ordered and purchased services, there are no grounds for financial compensation for these unused services.
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Changes from the side of CK
k) CK has the right within 21 days before the start to unilaterally increase the price of ordered services in the event that there is an increase as follows:
- prices for transportation, including the price of fuel
- payments related to transportation that are included in the price of the tour
- currency exchange rates between the Czech crown and the other currency used for setting the prices in an average of over 10%
l) Written notice about the increase in prices will be sent by CK to the client at least 21 days before the start of the tour. These changes do not create grounds for the client to cancel the order.
m) If CK is forced to increase the price of a tour for reasons other than those given above, the client will be offered a change of contract. If the client does not object within 5 days of receiving this notice of change, it is taken that the client is in agreement.
n) If there are circumstances that prevent CK from providing the services as per the agreed conditions, CK is obliged to provide compensatory changes (such as in the program, itinerary, or prices) or cancel the order. CK is obliged to announce such changes to the client as early as possible.
o) The client has the right to withdraw from the contract and obtain a refund of the paid price or deposit without any penalties in the following cases:
- cancellation of the tour by the travel agency
- major changes in the program, itinerary, accommodation, transportation and price of the tour, except for the reasons stated in l); major changes are not considered changes in accommodation where the alternative is of the same or higher quality category, a change in the order of places visited on the itinerary, a change in the arrival/departure route for traffic, safety or other reasons.
p) CK reserves the right to cancel a tour if there are not a minimum number of participants listed in the particular tour; in the case of cancelling a tour, CK is obliged to inform the client at least 21 days before the start.
q) CK has the right to make operational changes to the program and obtained services during the tour if there are serious reasons for not being able to keep to the original agreed upon program. In such cases CK is obliged to:
- provide an alternative program and services in the scope and quality, and if possible the same as or similar to the original conditions, that is corresponding to the orientation of the tour;
- refund the client the paid price of services that were not provided, those for which no alternatives were provided;
- provide the client with a discount on the price of the service with were included into the price of the tour but were not provided to the full extent or quality;
r) If CK provides alternatives for services at the same or higher quality (for example, accommodation in a different hotel but at the same or higher quality level), no other compensation to the client will be provided by CK.
s) CK reserves the right to make material or time changes in the program for reasons that are affected by actions made by higher powers, for reasons of decisions made by government bodies or exceptional circumstances (emergency or uncertain security situation, strikes, traffic problems, misfortune, and other circumstances that CK was unable to influence or predict) and it does not take over responsibility for situations resulting from such changes in the tour program or prices.
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5 - REFUNDS, LIABILITY AND DAMAGE
a) CK takes the utmost and continuous care in the updating of all presented information; however, in reality certain minor differences or changes may be incurred which cannot be subject to refunds.
b) In the event of incurring major differences where the scope or quality of the ordered services is lower than was agreed upon in the binding order, the client is obliged to contact CK as soon as possible (that is, during the holiday).
c) CK employees immediately try to solve the shortcoming. The client is obliged to provide the needed co-operation to correct the shortcoming so as to prevent possible damage or to minimize it. If this shortcoming cannot be corrected, the client then is entitled to a discount.
d) Possible refunds must always be requested in writing and sent to the address of CK. No consideration will be taken for refunds requested without contacting the client centre of CK. Telephoning the client centre of CK does not replace a written request for refund and will not be considered.
e) The client must make a written request for refund to CK without delay, or within 5 days of the end of the tour, in which the departure day is taken as the first day.
f) After the lapse of this time period, the client can make the complaint only if the delay was caused by reasons that were not the fault of the client; however, only to the limit of 3 months from the day the tour was to have ended according to the travel contract, otherwise this right is void.
g) The subject of possible refunds involves only unused services. This fact must be proven by the client (for example through the confirmation by the provider of the service).
h) The subject of an exchange or refund cannot be services that the client or co-traveler order themselves and therefore are not a part of the binding order.
i) If there are circumstances whose origin, duration or result isn't related to the activities or behaviour of CK (see major), or situations from the side of the client or his co-travelers on the basis of which the client or co-traveler wholly or partly do not make use of orders and purchased services provided by the travel agency, there is no right for the client or co-traveller to compensation or discount in price of such services.
j) If CK terminates a tour for reasons caused by higher powers, it is obliged to provide all the necessary transportation for the client to the final destination of the tour, unless otherwise agreed.
k) The first and last days of the program are mainly intended to provide transportation, transfers and accommodation; they are not meant as days of full program activity. For this reason, it is not possible to request a refund for a possible shortening of the stay or program.
l) CK is not responsible for any possible delays caused by technical reasons, bad weather, traffic, border crossings, strikes or other effects of higher powers. When planning the connections, holiday, shopping time, and such, the client and co-traveler must take possible delays into consideration. Even in the event of delays arising from incidents that are not the fault of the client or co-traveler, there are no rights to withdraw from the contract, or other discounts or compensation.
m) CK is not responsible for damage or losses caused by:
- the client
- a third party who was not connected to the tour
- an irreversible event that could not be prevented even in the event of making all the efforts that could be made.
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6 - INSURANCE
Travel insurance for the client
a) The price of provided services does not include any travel insurance. Insurance must be arranged by the client individually. CK recommends that the client get insurance at least for tour termination, medical expenditures and responsibility for damage or loss.
b) In the case of insurance events, CK will provide the necessary co-operation, but will not cover the costs of medical treatment, etc. All costs must be covered by the insurance company.
Obligatory contract insurance of CK
c) CK has a contract with Ceska Pojištovna to provide insurance on the basis of which the client has rights to a claim in the following situations where CK is at fault:
- if it does not provide transportation for the client from the accommodation in the foreign country to the Czech Republic, if this transport is a part of the tour;
- if it does not refund the client the deposit or price of the tour in the event that the tour does not take place;
- if it does not refund to the client the difference between the paid price of the tour and the price of the partly provided tour in the event that the tour was only partially provided.
d) Demands of the client that arose from shortcomings of the travel agency as a result of not fulfilling the travel contract, being passed on to the insurance company to the point of fulfillment that the insurance company provided.
e) Proof of this compulsory insurance will be shown by CK on the request of the client, in that this document is valid only in conjunction with the confirmation of the payment of provided services. A view of the proof of completing the insurance contract is HERE .
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eMail: info@heritage-trails.cz
Telephone:
Fax: +420 541 235 080
Skype: heritage-trails
ICQ: 401 536 492
Sales: Tišnov, Brněnská ul., Jamborův dům, Tourist Information Centre
Hours of operation: Mon-Fri 9 - 15.30, June - Sept until 16.30 including Sat and Sun
Headquarters: COUNTRYSIDE & HERITAGE, Ing. MICHAL BURIAN, Ph.D., travel agency, Železné 112, 666 01 Tišnov
IČ: 124 22 282
DPH: CZ5712251996
Compulsory insurance: Ceská pojištovna, sml. č. 899-12245-15.
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